When was the last time you spoke to your industrial knife supplier or sent out an email to ask a quick question about knife performance? If you can’t remember, it has been too long. If you can remember and the response you received was a recorded line or a generic “check out our website” email…you have the wrong supplier.
True industrial knife experts LOVE talking to customers. They want to know what is happening in every aspect of your cutting operation. Why? Because industrial knife manufacturers are always in search of ways to fill the industry with better solutions and the only way to do that is to understand how industrial knives are being used.
Think about the last time you visited a local shop and got into a conversation with the owner. Chances are pretty good that the conversation lasted a lot longer than you thought it would and that you learned a lot. His or her passion for the business came through in their knowledge and their willingness to share it. When you are passionate about something, you never want to stop learning, and you never want to stop sharing what you have learned. This is how relationships are built.
When you have a relationship with a supplier, you should be able to count on that supplier to keep your business’ best interest at the center of every decision. Whether you need a new blade material, to change up your machine, take on a new client, or you encounter an unexpected crisis, your supplier should be a partner, and the health of your business should always be just as important to them as it is to you.
Our success has really been based on partnerships from the very beginning.
– Bill Gates
Take the First Step
Think about your industrial cutting operation. How could it be improved? Could the process be more efficient or produce a better outcome? What would it mean if you could increase production by 50 percent over the next year or reduce your maintenance budget by 30 percent?
At American Cutting Edge, we want to hear from you. We want to help you optimize your business to achieve the greatest outcomes. We want to hear about your pain points and find solutions that produce a “better than expected” result.
To do this, we carefully and analytically evaluate your knives, your cutting machine, your processes, and your material. We look beyond your order form to understand your inventory needs, maintenance schedules, budgets, and stocking options.
In many cases, we have found that our customers do not want to keep replacement knife sets on their own shelves. Why? The products are simply too expensive and too fragile to leave anything to chance. In these cases, ACE maintains inventory for the client and provides expedited shipping to ensure that new blades are available on-demand without the added overhead of in-shop stocking.
We also help our customers develop customized shipping schedules based on production expectations and maintenance calendars. This reduces the administrative burden on our client’s teams without compromising blade availability.
Alone we can do so little. Together we can do so much. – Helen Keller
Whether you know that your cutting operation could be improved or are just curious about the options available through a custom industrial knife supplier, the team of experts at American Cutting Edge are eager to answer your questions and dive into your processes. From evaluating your blade options to recommending maintenance schedules, to optimizing your production lines and inventory strategies, ACE is your go-to industrial blade expert and supplier partner.